Why teams hate Salesforce and HubSpot

“Most companies don't need 90% of what they're paying for.”

“Enterprise plans reach $550 per user, per month.”

“You might only need three users but be forced to buy five.”

“One HubSpot invoice totaled $21,600 for a year, at $1,800 per month.”

“I feel really nickel and dimed.”

“The original $2 per conversation model immediately priced out nonprofits, SMBs, and anyone without a large AI budget.”

“The Master Subscription Agreement states fees are non cancelable and non refundable.”

“After termination you get 30 days to retrieve your data, then they can delete everything.”

“Auto renewal triggers 30 to 60 days before expiration, and missing the window locks you in for another term.”

“Mid contract cancellations are not permitted.”

“A complaint on the BBB: auto renewal was enabled by default and the account had already been slated for renewal.”

“Upon churning, finding out that we can't actually export our own data, stuck inside HubSpot.”

“Companies end up paying through the nose for an army of Salesforce consultants.”

“Managing Salesforce often requires dedicated administrators or even certified consultants.”

“I spend more time working around the CRM than actually using it.”

“It jumps from $20 a month to $800 plus a month, plus a mandatory $3,000 onboarding fee, with no middle tier.”

“Users report unexpected charges due to automatic upgrades when contacts cross a tier.”

“Essential sales functions get siloed into other Hubs you must buy.”

“G2's aggregated analysis names steep learning curve due to complex configuration as the single most cited criticism.”

“Salesforce has grown too large and too complex for a user friendly experience.”

“Too many clicks for simple stuff.”

“If your workflows don't fit the contact company deal ticket framework, you will find yourself working around limitations.”

“Most SMBs spend $10,000 to $50,000 in their first year once you add implementation, migration, apps, and training.”

“The report viewer caps at a maximum of 2,000 rows.”

“The 500 workflow limit in Professional binds at scale, and custom objects exist only in Enterprise.”

“The 100 custom report cap blocks Series B executive reporting.”

“When our clients needed help, tickets would sit in queues.”

“Once the trial ended, support became canned copy paste nonsense.”

“HubSpot's Trustpilot sits around 2.0 out of 5 across 940 plus reviews.”

“Customers call HubSpot's salespeople the most aggressive they've experienced.”

“The partner model rewarded expensive licenses over genuinely suitable solutions.”

“Teams increasingly conclude a tailored build beats bending to the incumbent.”