AI Agents for MSPs

Your technicians are buried in ticket queues and repetitive tasks. AI agents handle triage and automation so your team focuses on high-value work.

Intelligent ticket triage and routing

AI agents analyze incoming tickets, categorize by urgency and type, enrich with client context, and route to the right technician instantly.

  • Automatic ticket categorization and prioritization
  • AI enrichment with client history and context
  • Smart routing based on expertise and workload

Automate client onboarding

AI handles the repetitive parts of bringing on new clients. Account creation, documentation, monitoring setup, and welcome sequences.

  • Automated account provisioning across tools
  • AI-generated documentation and runbooks
  • Monitoring and alerting configured automatically
Workflow Running
1
Create accounts
2
Configure monitoring
3
Generate docs
4
Send welcome

How AI agents for MSPs work

Connect your PSA, RMM, and documentation tools. AI handles the rest.

01

Connect your stack

Link your PSA (ConnectWise, Autotask), RMM (Datto, NinjaRMM), and documentation tools. Miniloop integrates with the MSP ecosystem.

02

Define your workflows

Tell AI how to triage tickets, which issues need escalation, and how to handle common requests. Your SOPs, automated.

03

AI operates 24/7

Tickets get triaged instantly. Client onboarding runs on autopilot. Your team focuses on solving complex problems.

Ticket management on autopilot

AI categorizes incoming tickets, assigns priority, and routes to the right technician based on expertise.

Workflows

  • Lead Enrichment logo

    Lead Enrichment

    Apollo → HubSpot

  • Email Outreach logo

    Email Outreach

    Gmail sequences

  • Data Sync logo

    Data Sync

    Airtable pipelines

  • Social Publishing logo

    Social Publishing

    Twitter + LinkedIn

  • Meeting Prep logo

    Meeting Prep

    Calendar briefings

  • Content Generation logo

    Content Generation

    Notion drafts

Manual operations vs AI agents

See how AI agents transform MSP operations.

Without Miniloop
With Miniloop AI agents
Technicians manually triage every ticket
Tickets triaged and routed in seconds
Client onboarding takes days of setup work
Client onboarding runs on autopilot
No visibility into which tickets need urgent attention
Clear prioritization based on SLA and urgency
Documentation is always outdated
Documentation updated automatically
Scaling requires hiring more techs
Scale your MSP without adding headcount

What AI agents do for MSPs

Triage tickets instantly

AI categorizes issues, checks SLAs, and routes to the right technician. No more queue bottlenecks.

Automate client onboarding

Account provisioning, monitoring setup, and documentation. New clients ready in hours, not days.

Keep documentation current

AI updates runbooks and client profiles as configurations change. Documentation that stays accurate.

Improve SLA compliance

Tickets routed based on priority and SLA requirements. Never miss a response deadline.

Scale without hiring

Handle more clients and tickets with your existing team by automating repetitive work.

Frequently asked questions about AI agents for MSPs

Ready to automate your MSP operations?